Customer Success Chapter Lead As a Customer Success Chapter Lead, you are the functional backbone of the Customer Success discipline in your region. You own the people strategy — from hiring and onboarding to coaching, performance management, and career development — ensuring the chapter operates at the highest standard of excellence. You build and sustain a high-performing chapter by finding, growing, and retaining top talent — creating a pipeline of future leaders ready to step up. You define the professional standards and work methodology for the chapter, raising the bar on how Customer Success is practiced across the organization. You partner closely with Squad Leads to align functional goals with business outcomes — ensuring that every chapter member is set up to deliver impact where it matters most. You run structured performance management cycles — monthly, quarterly, and yearly feedback, salary negotiations, promotions, and development planning — with clarity and consistency. You identify skill gaps through capability assessments and drive targeted development initiatives, so the team is always evolving ahead of business needs. You champion tooling ado

📌 Customer Success Team Lead (Santiago Metropolitan Area) (Chile)
🏢 Sin nombre
📍 Chile