We’re looking for positive, service-minded Customer Support Specialists to be the friendly face of our company for users from Chile, Peru, Europe, and Canada. This role is based in our Santiago office, where most of the work happens on site as part of our local team. As the first point of contact for our customers, you’ll provide timely, accurate, and empathetic support, answering questions via chat and email, solving problems, and collaborating with other teams to ensure every customer has a smooth and enjoyable experience - the kind of work that helped Coolbet earn the " Best Customer Service Company of the Year" title at the International Gaming Awards 2026. If you love building great relationships, enjoy taking initiative, and want to learn and grow while making an impact, this is the role for you. Join us and be part of something great!
Core responsibilities

Helping customers via live chat and email while and providing friendly and accurate support.




Solving and following up on customer queries while collaborating with other teams to ensure a smooth experience.
Sharing insights from customer interactions to improve the overall customer journey.
Following and applying internal routines and quality standards, including responsible gaming, bonus requests, and customer data handling.
Taking ownership of issues during your shift and finding efficient solutions to minimize impact on customers and the team.
Translating texts for our website and newsletters as needed.
Monitoring daily and weekly reports and taking action when necessary.
Supporting other teams within the Services Department and helping mentor or train new team members.
Participating in proactive activities, like telemarketing, when require

📌 Customer Support Specialist (Spanish/English) (Santiago)
🏢 Coolbet
📍 Santiago