OMODA | JAECOO Chile is seeking a proactive CX Supervisor to oversee customer experience management within our Contact Center, guiding the service team and ensuring SLAs and quality standards are met.
You will monitor KPIs, lead continuous improvements across telephone and digital interactions, coach agents, and coordinate with internal departments to resolve inquiries and improve overall customer satisfaction.
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📌 CX Experience Lead - Team Performance & Service Excellence (Lo Barnechea)
🏢 OMODA | JAECOO Chile
📍 Lo Barnechea
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