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Job Overview
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a general service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H;, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
To manage customer acceptance of KAC manufactured machines sold to customers in an assigned territory to ensure that KAC's servicing agent (local distributor or Komatsu regional affiliate or subsidiary)



is able to meet each of the performance related provisions in the sales contracts executed between KAC or the servicing agent and these customers.
Key Job Responsibilities
Train servicing agent as required to follow through on remaining contract obligations. Monitor contract performance and manage corrective actions to close any shortfalls in performance.
Coordinate project start-up with customer and servicing agent after sale is complete. Manage assembly, commissioning and delivery of machines to customers in line with contract delivery terms.
Structure support terms for the sale of new machines in the market (delivery terms, up time and operating cost guarantees, etc).
Serve as mediator to resolve any disputes between the customer and servicing agent. Execute policy settlements (outside warranty) on behalf of KAC. Settlements will need to be authorized by KAC if the settlement value exceeds $10,000 per issue.
Conduct scheduled meetings with customers to manage product acceptan...

📌 Mining Service Manager - Chile
🏢 Construction & Mining Equipment Intl
📍 Chile