Who We Are
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
What We Are Looking For…
We are seeking a Hotel Operations Manager to serve as the local leader, responsible for ensuring seamless day-to-day operations within our Laguna Beach Market. This role oversees guest services, housekeeping, maintenance, safety, and hotel programming to deliver an unparalleled guest experience. Acting as the on-site leader, the Operations Manager works closely with multiple teams to drive efficiency, uphold AvantStay’s high standards, and foster a welcoming atmosphere for guests and staff alike.
What You’ll Do…
Leadership and Team Management:
Supervise and provide guidance to the Guest Experience Agents, Housekeeping Inspector, Housekeepers, Housepersons, Maintenance Technicians, and Safety Officers.




Schedule and lead team meetings to align on priorities and resolve operational challenges.
Train and mentor staff to ensure excellence in service delivery.

Guest Experience:
Manage guest complaints, ensuring timely resolution and guest satisfaction.
Oversee front desk operations and ensure Guest Experience Agents provide accurate information, local recommendations, and concierge-level service.
Collaborate with teams to curate engaging hotel programming such as live music, yoga classes, and art exhibits.

Operational Responsibilities:
Manage labor, including weekly scheduling and payroll, to optimize productivity and coverage.
Inspect guest rooms daily to ensure cleanliness and readiness standards are met.
Oversee case management, ensuring all guest and operational tasks are completed promptly.
Work with on-site staff to reduce third-party vendor expenses by optimizing in-house resour

📌 Hotel Operations Manager, The Mara Hotel (Osorno)
🏢 Bullpen Capital
📍 Osorno