The Job in a Nutshell
As a Bookmaker in our Sportsbook Operations team, you’ll be at the center of the action, keeping our sportsbook performing at its best around the clock. From managing live risk and resulting matches to closely monitoring fast-moving events, you’ll have a direct impact on both product performance and the customer experience.
You’ll work side-by-side with a dynamic, global team of 75+ sportsbook professionals across multiple regions, covering exciting duty shifts that include nights, weekends, and public holidays. If you thrive in a high energy sports environment, love making quick, smart decisions, and stay cool under pressure, this role offers the perfect mix of challenge, responsibility, and growth.
A Sneak Peek into Your Role

Around 25% of your working hours will be scheduled as night shifts (on average, 5 shifts per month), giving you exposure to live, general markets.
Monitor incoming bets in real time and keep a close eye on market activity.




Actively manage risk based on betting patterns and market movements.
Ensure accurate match resulting, especially for events not automatically updated by providers or systems.
Provide high-quality, case-specific Sportsbook support to the Customer Support team.
Take ownership of the Sportsbook product, tools, and providers, and quickly escalate any issues to development teams or external providers when needed.
Support customer management by identifying unusual betting behavior and escalating concerns to Sportsbook management when appropriate.
Own assigned leagues and side bets end-to-end—from launch and monitoring to risk management, reporting, and final results.
Contribute ideas and suggestions to help improve the Sportsbook product and keep the company competitive.
Train, support, and share knowledge with Customer Su

📌 Bookmaker (Santiago)
🏢 Coolbet
📍 Santiago