Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration, enabling more empathetic, contextual, and outcome-oriented interactions.
We are looking for a Senior Solutions Consultant to play a key role in our pre-sales organization, partnering with sales teams and customers across the SOLA region, with a strong focus on Argentina and Chile, to design next-generation CX solutions powered by AI and cloud technologies.
This opportunity is part of our Talent Pool,



meaning we are proactively connecting with top talent for upcoming roles. By joining, you will be among the first considered as new opportunities open across the region.
This is a strategic, customer-facing role, combining consultative engagement, solution architecture, and the ability to translate business challenges into AI-enabled customer experience transformations.
What You Will Do
Partner with Sales and customers to design AI-powered CX strategies and solutions
Lead consultative discovery sessions focused on business outcomes, customer journeys, and experience gaps
Position Genesys Cloud as an experience orchestration platform, not just a contact center solution
Deliver compelling demos and presentations tailored to both business and technical stakeholders
Design scalable architectures including CCaaS, AI capabilities, integrations, APIs, and cloud ecosystems
Identify and articulate AI use cases ...

📌 Senior Solutions Consultant (Santiago)
🏢 Genesys
📍 Santiago