À propos de ce poste

Derrière chaque réussite se trouve une équipe d’experts dévoués qui nous fait avancer. Nos fonctions corporatives ne se limitent pas à appuyer : elles dirigent, façonnent l’orientation de l’entreprise et préparent nos clients et nos employés pour les moments qui comptent. Joignez‑vous à une équipe où votre travail a un réel impact, avec des occasions de grandir, de collaborer et de vous épanouir.

Customer Service & Support Specialist I

About CAE

At CAE, our mission is to make the world a safer place. For nearly 80 years, we have been leaders in simulation, training, and mission readiness, supporting civil aviation, defense, and critical operations worldwide. Through cutting-edge technology and a culture that drives innovation, we empower our customers to operate smarter, faster, and more sustainably.

We equip people in critical roles with the knowledge and solutions needed to create a safer world. Above all, we train pilots, cabin crews, airlines, and defense and security forces to perform at their best every day—and when it matters most.

We have a general presence with approximately 13,000 employees and 250 training centers across more than 40 countries.

Job Summary

The Customer Service & Support Specialist I is responsible for delivering exceptional customer service and administrative support to ensure the efficient operation of the training center. This role serves as a primary point of contact for clients, instructors, and visitors, coordinating logistics, managing customer experience initiatives, supporting operational contingencies, and ensuring facilities and resources are maintained to the highest standards. The position requires strong organizational, communication, and problem-solving skills in a dynamic, customer-focused environment.

Key Responsibilities

Customer Experience & Client Support

- Welcome clients, visitors, and stakeholders, providing professional and positive customer experience.

- Coordinate client access, classroom reservations, and on-site activities.

- Handle incoming calls, emails, and inquiries, ensuring timely resolution and escalation when appropriate.

- Coordinate and support customer events, site visits, and special activities.

Operational Support

- Support simulator operational contingency management, including reporting failures, schedule disruptions, cancellations, and coordinating communication with relevant stakeholders.

- Conduct routine walk-throughs to identify opportunities for improvement and ensure all training center areas are operating efficiently.





- Assist with maintaining a safe, organized, and customer-ready environment.

Customer Feedback & Continuous Improvement

- Manage customer satisfaction surveys and reporting through the Qualtrics platform.

- Analyze survey results and prepare monthly presentations for management and operational teams.

- Identify trends and recommend continuous improvement initiatives to enhance the customer experience.

Administrative & Logistics Coordination

- Coordinate travel arrangements for staff and instructors, including flights, hotel accommodations, ground transportation, and travel itineraries.

- Manage supply inventory, procurement requests, and coordination of equipment maintenance and repair services with local vendors.

- Assist with administrative activities such as document preparation, scanning, photocopying, filing, and correspondence management.

- Manage CAE credentials and access-related documentation.

Meeting & Event Coordination

- Schedule appointments, meetings, and training events.

- Prepare meeting rooms, training spaces, and required materials.

- Coordinate logistics and support for internal and external meetings.

Additional Responsibilities

- Participate in special projects and initiatives as assigned by management.

- Provide general administrative and operational support to ensure smooth training center operations.

Qualifications

Education

- Technical degree, diploma, or equivalent experience in Business Administration, Hospitality, Customer Service, or a related field preferred.

Experience

- Previous experience in customer service, administrative support, office coordination, or a related role.

- Experience working in a fast-paced, customer-focused environment is preferred.

Language Requirements

- Native or fluent Spanish.

- Intermediate to advanced English proficiency, both written and spoken.

Competencies

- Strong customer service orientation and interpersonal skills.

- Excellent verbal and written communication skills.

- Strong organizational and time-management abilities.

- Ability to prioritize multiple tasks and meet deadlines.

- Problem-solving and decision-making capabilities.





- Attention to detail and commitment to quality.

- Ability to work effectively under pressure and adapt to changing priorities.

- Strong teamwork and collaboration skills.

- Proficiency in Microsoft Office applications and digital collaboration tools.

- Experience with survey or customer feedback platforms (e.g., Qualtrics) is an advantage.

Physical Requirements:

- Occasionally ascends or descends ladders, scaffolding, ramps, and poles.

- Occasionally moves into different positions in tight or confined spaces.

- Constantly remains in a fixed position to perform tasks or move around.

- Occasionally adjusts or moves objects up to 9 kg (20 lbs).

- Constantly performs repetitive movements with wrists, hands, and fingers.

- Occasionally travels to perform tasks or relocate.

À propos de CAE

À CAE, notre mission est claire : contribuer à rendre le monde plus sécuritaire. Depuis près de 80 ans, nous faisons progresser l’innovation en simulation, en formation et en préparation aux missions afin de soutenir des opérations critiques partout dans le monde. Grâce à des technologies avancées, nous aidons nos clients à travailler plus intelligemment, plus rapidement et de façon plus durable. Joignez‑vous à une organisation guidée par sa raison d’être, où les idées audacieuses sont encouragées, où la collaboration fait avancer les choses et où votre développement alimente notre réussite commune.

Type d'emploi

Régulier

Égalité des chances et mesures d’adaptation

CAE s’engage à offrir des chances égales à tous les candidats, sans égard à la race, à la nationalité, à la couleur, à la religion, au sexe, à l’identité ou à l’expression de genre, à l’orientation sexuelle, au handicap, à la neurodiversité, au statut d’ancien combattant, à l’âge ou à toute autre caractéristique protégée par la loi. Nous encourageons les personnes qui ne répondent pas à tous les critères à poser leur candidature. Des mesures d’adaptation raisonnables sont offertes au besoin — communiquez avec votre recruteur ou écrivez à CAECarrieres‑[email protected].

Protection des données

Déclaration de confidentialité

Nous utilisons parfois des outils appuyés par l’IA pour soutenir l’évaluation des candidatures, tout en gardant une prise de décision entièrement humaine. CAE remercie tous les candidats de leur intérêt. Toutefois, seules les personnes dont le profil et l’expérience répondent aux exigences du poste seront contactées.

📌 Customer Service/Support Specialist I (Chile)
🏢 CAE
📍 Chile