Head of Aftersales Americas
Ubicación: Americas
Modalidad: Hybrid
Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Americas, part of Inchcape’s integral network. You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.
Our Commercial Excellence VP is seeking a Head of Aftersales Americas to join our team. In this position you will be responsible for defining the Regional Aftersales Strategy and setting common standards across markets, driving sustainable growth in parts and service throughout the aftersales journey, in alignment with Optimise and Accelerate priorities.
What you’ll do

Define and lead the Regional Aftersales Strategy, establishing standards,



operating models and governance mechanisms across markets.
Create and lead the Regional Aftersales Center of Expertise, consolidating knowledge and scaling best practices, tools and methodologies across the region.
Act as a strategic partner and challenger to market Aftersales leaders, driving the development of the spare parts business and overall Aftersales management to ensure profitability, a strong customer experience and higher retention.
Drive regional performance through the definition and monitoring of key KPIs, optimizing profitability, operational efficiency and customer experience.
Align and manage regional and local stakeholders, influencing in a matrix environment to ensure consistent results across the region.

📌 Head of Aftersales - Americas (Chile)
🏢 Inchcape
📍 Chile