At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
Senior
Engineer (Contact Center) at BairesDev As a Senior Engineer (Contact Center), you will design and manage advanced telephony systems and communication workflows. You will be responsible for ensuring seamless connectivity and high-performance voice services across global infrastructure, optimizing the user experience through modern cloud-based solutions.
What You'll Do Architect and maintain enterprise-grade telephony infrastructure.
Design and implement complex call routing logic and IVR systems to streamline customer interactions.
Manage and optimize CCaaS platforms, ensuring high availability and seamless integration with existing services.
Configure and secure Session Border Controllers (SBC) to maintain robust network bridging and communication security.
Collaborate with cross-functional teams to define communication standards and improve system scalability.
Monitor system performance and troubleshoot telephony network issues to ensure uninterrupted service delivery.
What We Are Looking For 5+ years of experience in Telephony Engineering or Infrastructure.
Proven expertise in managing telephony infrastructure using SIP, VoIP, and WebRTC.
Hands-on experience with CCaaS platforms such as Genesys, NICE, or Five9.
Proficiency in designing complex call routing and IVR logic.
Strong understanding of Session Border Controllers (SBC) and telephony network bridging.
Advanced proficiency in English. How we do make your work (and your life) easier: 100% remote work (from anywhere).
Excellent compensation in USD or your local currency if preferred
Hardware and software setup for you to work from home.
Flexible hours: create your own schedule.
Paid parental leaves, vacations, and national holidays.
Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Join a general team where your unique talents can truly thrive and make a significant impact! Apply now!