Position Summary Equans, a global leader in energy and technical services, is seeking an experienced Network Engineer Level 3 to join our SLS Infrastructure team in Chile. This role focuses on advanced network operations and project activities, specializing in Security Service Edge (SSE) technologies such as Zero Trust Network Access, Secure Web Gateway, and Firewall-as-a-Service. Reporting to the Network Team Lead, you will contribute to a globally operating IT infrastructure team supporting around 90,000 users worldwide.

You will play a key role in migrating infrastructure services in-house from external providers, maintaining alignment with global Equans standards. This position involves working flexible shifts within a multi-time zone, global services environment and supports career growth and continuous learning in a dynamic team setting.

Key Responsibilities Leadership & People Development

Coach and guide Level 2 team members by sharing knowledge and best practices.

Define objectives and monitor KPIs to ensure accountability for service quality and foster a culture of continuous improvement.

Promote open communication, diversity, and inclusion to create a supportive and motivated team environment.

Service Delivery & Compliance

Deliver network infrastructure services in line with ITIL best practices and Equans’ general governance standards.

Ensure compliance with security, monitoring, patching, and operational standards, implementing corrective actions as needed.

Lead or contribute during major incident escalation and P1 incident processes.

Maintain accurate and up-to-date operational documentation (SOP, HDL, LLD).

Drive continuous improvement, standardization, and automation initiatives to reduce support level and enhance service quality.

Collaboration & Customer Engagement

Coordinate with Infrastructure support teams (Level 2-4) to standardize processes, tools, and governance.





Collaborate with Operations and Service Delivery Managers on service priorities and capacity planning.

Build strong relationships within global SLS teams to meet evolving business needs.

Contribute actively to ISO 27001 certification efforts and roadmap.

Required Skills & Competencies Academic & Professional Background

Degree or equivalent with a minimum of 5 years’ experience in IT Infrastructure Networks.

Exposure to cloud-based network services (Azure and/or AWS) is a plus.

Proven experience in multi-vendor, multi-service network environments supporting large, complex organizations.

Experience working with global vendors and service providers.

Technical Skills

Expertise in Security Service Edge (SSE) platforms: Zscaler, Netskope.

Firewall and related technologies: Fortigate, Fortimanager, Palo Alto, Panorama, Tufin.

LAN/WiFi systems: Juniper, Cisco, Meraki.

SDWAN technologies: Cisco Catalyst, Viptela, Meraki.

Network Access Control: Cisco ISE.

Familiarity with ITSM and CMDB tools, especially ServiceNow.

Mandatory certification in ITIL or service management principles.

Strong analytical and problem-solving skills.

Fluent in English (minimum B2 level) with excellent communication and stakeholder management skills.

Behavioral Competencies

Ability to inspire and motivate team members, fostering ownership and collaboration.

Proactive, accountable, and results-driven with a positive work attitude.

Effective communicator with good interpersonal skills.

Comfortable working in a global, multi-cultural environment with multiple languages.

Why Join

Us?

Integral Impact: Participate in a major global infrastructure services transformation.

Career Growth: Opportunities to expand responsibilities across multiple regions and IT hubs.

Supportive Culture: Work in a team that values personal support, innovation, transparency, and continuous learning. Esta y todas las ofertas de Equans IT Hubs se encuentran bajo el marco de la Ley 21.015 que incentiva la inclusión de personas en situación de discapacidad al mundo laboral.

📌 Network Engineer Level 3 (Santiago)
🏢 Equans IT Hubs
📍 Santiago