Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services. Undertake research and develop proposals to new solutions to solve technical problems and follow up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.
What Part Will You Play?
Possesses specialized knowledge of the industry, system, module and product and uses that information to advise with client.
Specializes in complex client inquiries and conducts research to solve issues within established Service Level Agreements and methodologies. Responsible for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status,



validating corrective actions and communicating the resolution to the client. Acts as a specialist for their assigned client to either resolve client’s issue or define client’s problem for subsequent action.
Provides expertise and advice on calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
Assists others on analysis and evaluating client initiated changes, including options maintenance requests, through client consultation about best practices and internal research. May perform maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.
Solidifies client relationship through accurate and timely communication. Establishes credibility through thorough knowledge of systems and product functionality. Predicts client’s business needs and objectives and identifies opportunities t...

📌 Customer Success Agent (Chile)
🏢 Greater Giving
📍 Chile