The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever‑evolving, vibrant, diverse, integral, and results‑focused. You’ll find our 700+ team currently across 12 locations and 9 time zones.
About the Role
This role will support Pepperstone’s client experience by providing exceptional pre‑ and post‑sales inbound support via live chat, email, social media, and phone. Reporting to the Team Leader based in Santiago, Chile, the Client Experience Officer will work closely with the Client Experience team to monitor trading conditions, resolve client issues, and ensure compliance with regulatory requirements.
We are a Global Organization therefore please send your English CV.




Key Responsibilities
Delivering high-quality customer support through live chat, email, and phone, aligned with KPIs and service standards
Managing the client experience inbox and other communication channels with timely and accurate responses
Documenting and categorizing client issues to generate insights for service improvement
Maintaining and updating the Website Support Page and Knowledge Base
Enhancing communication methods and channels to improve client experience
Supporting client conversion and retention efforts
Assisting clients with account verification when needed
About You
Candidate should have experience working in a similar customer service role
Ideally a background in financial services or fintech
Familiarity with CRM systems and trading platforms (MT4, MT5)
Degree in business, communications, or related field
Experience in clien

📌 Client Experience Officer (Chile)
🏢 Dormont Manufacturing
📍 Chile