Lead and scale our Americas Operations team in a high‑impact, autonomous role. You will manage a team of Operations Analysts and own the operational backbone of our delivery organization, from project setup and data governance to executive reporting and process optimization.
Team Leadership
Build and develop a high‑performing operations team across multiple seniority levels
Set priorities, standards, and performance expectations aligned with delivery goals
Act as primary escalation point for complex operational challenges
Operational Excellence
Drive end‑to‑end delivery lifecycle, project governance, and PSA system administration (Cloud Coach, Salesforce)
Establish and maintain KPIs, dashboards, and reporting for capacity, utilization, forecasting, and billing
Ensure data integrity across systems and translate complex data into executive‑ready insights
Continuously improve workflows and document operational playbooks
Strategic Partnership
Partner with Delivery, Sales, Finance,



and Customer Success leadership as their trusted operational advisor
Present operational insights and recommendations to executive leadership
Lead cross‑functional initiatives to scale PS operations globally
What We Need From You
8+ years in operations, analytics, or PMO roles with proven team leadership experience
Bachelor’s degree in Business Management or related field; MBA or equivalent advanced degree preferred
Strong analytical skills with ability to work independently and make data‑driven decisions
Advanced Excel; experience with BI tools (Power BI, Tableau, QuickSight)
Experience with CRM/delivery systems (Salesforce or similar)
Understanding of service delivery models and project governance
Excellent communication skills – you can influence across all levels without authority
Fluent English and Spanish. Portuguese is a plus.
You

📌 Senior Manager, Operations (Chile)
🏢 Sovos
📍 Chile