Senior SAP SD Consultant (AMS | ECC & S/4HANA)

We are seeking a Senior SAP SD Consultant (10+ years) with strong expertise in SAP ECC and S/4HANA, focused on end-to-end Sales (Order-to-Cash) processes, incident resolution, and implementation projects. The ideal candidate will bring a combination of hands‑on functional expertise and AMS experience, capable of working in global environments with international stakeholders.

Key Responsibilities

- Provide SAP SD functional support in AMS environment, including:
- Incident resolution (L2/L3 support)
- Service requests and enhancements
- Root cause analysis and stabilization activities

- Manage and support end‑to‑end Order‑to‑Cash (OTC) processes, including:

- Sales Order Management
- Pricing and Billing
- Delivery and Logistics Execution
- Integration with FI (billing/invoicing)

- Participate in SAP SD implementation projects, covering:

- Requirements gathering (Fit/Gap)
- Configuration
- Testing (SIT / UAT)
- Data migration support
- Go‑Live and Hypercare

- Analyze and resolve production issues, ensuring minimum impact to business operations.
- Collaborate with global teams (onshore/offshore) for issue resolution and delivery coordination.
- Design and maintain functional specifications for enhancements and integrations (RICEFW).
- Support continuous improvement initiatives in SAP SD processes within AMS landscape.
- Provide guidance and support to business users and key stakeholders.

Required Qualifications

- +10 years of experience as an SAP SD Consultant.
- Proven experience in:
- SAP ECC and S/4HANA SD
- AMS support (incident‑driven environments)
- Full lifecycle SAP implementations

- Strong functional expertise in:





- Order‑to‑Cash (OTC) end‑to‑end process
- Sales, pricing, billing and delivery processes

- Hands‑on experience in:

- Configuration and troubleshooting
- Incident resolution and root cause analysis
- Integration with other modules (FI, MM, WM/EWM)

Technical Skills

- SAP SD (ECC & S/4HANA)
- Strong knowledge in:
- Sales Order Processing
- Pricing & Billing
- Delivery and Logistics Execution (LE)

- Integration knowledge:

- FI (billing/accounting integration)
- MM / logistics processes

- Experience with:

- Ticketing tools (ServiceNow, JIRA)
- Data migration (LSMW or Migration Cockpit)
- Interfaces / EDI / IDOCs

- Exposure to:

- SAP Fiori (nice to have)

Soft Skills

- Strong analytical and problem‑solving skills
- Ability to work under pressure in incident‑driven environments
- Excellent communication skills
- Ability to work in global, multicultural teams
- Proactive mindset and ownership

Languages

- English: Fluent (mandatory)
- Spanish: Nice to have

Nice to Have

- Experience in multi‑country implementations (LATAM preferred)
- Knowledge of electronic invoicing / localizations
- Experience in S/4HANA migration projects

Value Proposition

- Participation in integral AMS and transformation programs
- Exposure to end‑to‑end SAP SD lifecycle (implementation + support)
- Opportunity to work in high‑impact environments with continuous improvement focus

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.

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📌 Senior SAP SD (Santiago)
🏢 Infosys
📍 Santiago