Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
ABOUT THE POSITION
Euronet is looking for a motivated and detail-oriented IT Support Level 1 Technician to join our IT team. The idóneo candidate will have a foundational understanding of IT systems and excellent customer service skills. As a Level 1 Technician, you will be the first point of contact for IT support requests, providing front-line assistance to troubleshoot and resolve technical issues for our end-users.
KEY RESPONSIBILITIES
Technical Support: Provide first-line support for hardware, software, and network issues. Troubleshoot and resolve common problems related to operating systems, applications,



and IT infrastructure.
Incident Management: Receive and log IT support requests via phone, email, and ticketing systems. Ensure requests are documented accurately and escalated to higher support levels when necessary.
User Assistance: Assist users with technical issues, including password resets, account lockouts and user access issues; software installations, and general IT inquiries. Guide users through problem-solving steps and provide clear instructions.
Hardware Support: Perform basic hardware repairs and maintenance, including replacing parts, troubleshooting peripheral devices, and configuring new equipment.
Software Support: Install, configure, and update software applications. Assist with software-related issues and ensure applications are functioning correctly.
Network Support: Help diagnose and resolve basic network connectivity issues. Assist with setting u

📌 IT Support Technician (Chile)
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