Role Summary
Synetek Solutions is seeking a highly skilled Tier 3 Engineer to serve as the final technical escalation point within our Managed Services team.
This senior‑level position is approximately 80% project‑based and 20% support‑focused. The idóneo candidate will lead infrastructure and cloud initiatives, audit security environments, mentor junior engineers, and help define frameworks for zero‑trust implementations.
If you are a collaborative, solutions‑driven professional with strong technical expertise and fluent English communication skills, we would love to hear from you.
Key Responsibilities
Project Management
Lead internal and client projects: migrations, replacements/upgrades, and deployments such as firewalls, network devices, corporate email, anti‑spam, platform migration, virtualization, and more.
Design and implement cloud environments such as Azure, Intune, SharePoint, and OneDrive.
Attend project‑related client meetings (kick‑off and closure) and prepare project plans using ConnectWise PSA, ASANA,



and other tools.
Escalation & Support
Serve as the final escalation point for technical issues for the technical team, addressing higher‑level network, hardware, and software problems.
Maintain open communications with all team members to actively manage projects and escalated cases.
Participate in on‑call support activities per the on‑call schedule.
Systems & Security Management
Complete required admin training for all internal IT systems and tools.
Audit client environments for security vulnerabilities and assist in infrastructure planning.
Lead tuning of alert thresholds across monitoring systems such as backups, anti‑virus, critical systems, appliances, devices, and services.
Mentorship & Documentation
Mentor and train Tier 2 engineers.
Contribute to and maintain internal documentation.
Document procedures, troubleshooting steps, a

📌 Support Engineer Level 3 (Chile)
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📍 Chile