Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.
Major Duties and Responsibilities
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Air Export files and reporting
Use Workflows on a daily basis
Ensure arrival notices are communicated to overseas and customers
Ensure accurate and timely client and Service Providers billing
Interact with our customers in arranging their international shipments, meeting customer service standards
Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
Meet compliance at all times with internal and external regulations in accordance with government regulations
Understand department process flow, looking for best practices to improve operational efficiency and productivity




Ensure all customers standard operating procedures are in place and updated
Meet KPI standards in accordance with the Company's procedure
Overseas communications, timely responses to emails and requests (internal and external)
2 years of industry specific qualification
Good market and product knowledge
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro‐active, strong organizational skills
Hazardous Materials certification (preferred)
Reporting Structure
Air Export Supervisor and Manager
Benefits
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
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📌 Air Export Agent (Santiago)
🏢 Expeditors
📍 Santiago