WHO YOU'LL WORK WITH
You'll join our Design & Research guild within the AI, Insights & Solutions (AIS) team.
This team is part of Bain's digital capabilities practice, which includes experts in analytics, engineering, product management, and design.
In this multidisciplinary environment, you'll combine deep technical expertise with business acumen to help clients tackle their most transformative challenges.
You'll work side‐by‐side with Bain consultants and client stakeholders to co‐create human‐centered, data‐informed solutions that drive real business impact.
WHAT YOU'LL DO
As a Senior Manager, Strategic Design in AIS, you will:
Lead the full strategic design process hands on to transform customer insights into impactful opportunities for growth
Lead qualitative research and synthesize learnings into actionable insights and tangible artifacts (e.g. personas, customer journey maps, opportunity maps)
Facilitate ideation workshops and creative sessions
Envision and conceptualize new business ideas and services with game changing potential and bring them to life through creative storytelling
Iteratively design and refine solutions through low- to high‐fidelity prototyping
Stand up experiments and pilots to validate/evaluate new products, services or businesses
Work closely with case management to support cross‐functional process management and project delivery and ensure that AIS delivers successfully
Help ensure that AIS is successful at delivering high‐impact results
Independently lead design portion of case work; plan workflows, identify, prioritize, and execute on highest value add activities, oversee work for more junior designers
Consistently help build alignment on case priorities and backlog; enable seamless relationship with case team
Effectively collaborate with, co‐create with, and influence multiple stakeholders (case team, client team, experts, outside partners)
Build relationships with senior level client stakeholders




Help to bring Bain to the next level as a business
Enhance AIS brand through support of external marketing activities
Play an active role in the recruitment of new design talent
Build the AIS knowledge base by capturing learnings from client engagements
Teach and transfer knowledge, expertise, and capabilities to Bain teams and client teams
Serve as a supervisor for more junior members of the (design) team
Support new business development for AIS: shape proposals and lead design portion of business development conversations
Contribute to AIS culture creation and take on team, office, or firm initiatives
ABOUT YOU
10+ years of hands‐on experience shaping digital products, services, and/or new ventures (or equivalent experience)
A thorough understanding of Design Thinking, Product Design, User Research and Agile methods
High comfort level and adaptability to engage with hands‐on work, being able to plan, align and create high‐impact deliverables regardless of the team setup
Skillset expertise focused on strategic design, research, UX/UI, service design, omnichannel experience design, and/or digital product design
Experience leading multiple projects independently and growing and developing more junior designers
Comfort with and passion for all parts of the design process, from early‐stage insights gathering, to strategy definition, concepting, and prototyping
Fluency in working with state of collaboration and prototyping tools (e.g., Figma, Miro, Webflow, Adobe CS)
Fluency with AI tools to accelerate design processes (e.g. Claude, Claude Code, ChatGPT, etc.)
Excellent communication, presentation and collaboration skills
A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast‐paced environment
This role might require approximately 30% (Latin America) travel to clients.
An idóneo candidate will also have:
Experience working in a client services environment
An understanding of business strategy
#J-*****-Ljbffr

📌 Expert Senior Manager, Strategic Design (Santiago)
🏢 Bain
📍 Santiago