Country: Chile
Job Description
Role Overview
The Field Engineer (FE) will be responsible for supporting end-to-end IT asset operations, including warehouse coordination, device preparation, deliveries, collections, and reporting.
The role requires timely communication, proper documentation, and strict adherence to service level agreements (SLAs).
Key Responsibilities
1. Warehouse & Asset Handling
Receive incoming IT equipment at the warehouse when required
Confirm total number of items received immediately upon delivery
Take clear pictures of delivery documents
Take clear pictures of each asset (with visible serial number/service tag)
Ensure all assets are stored properly in the designated warehouse area
Maintain accurate tracking and documentation of all items
Power on devices to check for GE image/logo
Share verification report via WhatsApp and email
If GE image is present: Mark device as ready for deployment, return to proper storage
If GE image is NOT present: Generate hash file as per instructions, share generated hash file promptly
3. Delivery Operations
Contact end users to confirm availability and schedule delivery
Pick up device(s) from warehouse
Deliver device(s) to user location with delivery form
Obtain proof of delivery (POD)
Share POD immediately after delivery
4. Collection Operations




Contact users to schedule pickup of old devices
Collect devices and confirm completion
Share update immediately after collection
Follow instructions for secure wipe and share wipe and diagnostic reports
Service Level Agreements (SLA)
Acknowledge new requests within 2 hours
Schedule delivery/collection within 24 hours
Delivery completion within ***** hours after scheduling
Collection completion within ***** hours after scheduling
Share POD/reports same day (within 2–4 hours)
Hash file generation within 24 hours of request
Wipe & diagnostic report within ***** hours after collection
Communication & Reporting
Provide timely updates via WhatsApp and email
Report any delays or issues immediately
Maintain clear and professional communication with users and team
Requirements
Basic IT knowledge (laptops, OS, troubleshooting)
Ability to follow instructions and meet deadlines
Strong communication and coordination skills
Attention to detail for documentation and reporting
Performance Expectations
Timely execution of deliveries and collections
Accurate documentation and reporting
Compliance with SLA timelines
Professional conduct with end users and team
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