Ejecutivo de Atención al Cliente at Cabify. About the role Cabify is seeking a dedicated customer service executive to join our team at the Santiago de Chile airport. In this role, you will serve as the initial point of contact for travelers, managing ticket transactions, processing payments, and addressing inquiries to ensure seamless operations. You will play a crucial role in balancing driver availability with user demand, contributing to the overall quality of service that Cabify is known for across its various markets.

Key facts
Location: Santiago de Chile (airport)
Engagement: Direct employment with Cabify
Team: Operations and service experience

What you'll do

- Facilitate ticket sales and manage payment processing through our reservation system, ensuring that transactions are conducted swiftly and securely.
- Deliver exceptional customer service as the face of Cabify at the airport, creating a welcoming atmosphere for all passengers.
- Provide guidance to users regarding routes, pricing, schedules, and any ongoing promotions to enhance their travel experience.
- Address customer inquiries and resolve issues at the service counter with empathy, utilizing strong problem-solving abilities.
- Participate in daily cash reconciliation and manage assets effectively to uphold operational integrity and transparency.
- Collaborate with team members to ensure that service quality meets Cabify's high standards across all interactions.
- Maintain an organized workspace and ensure that all necessary supplies are stocked and readily available for customer interactions.
- Engage in ongoing training sessions to stay updated on company policies, service protocols, and industry best practices.

Requirements

- A minimum of 1-2 years of experience in customer-facing roles, such as sales, hospitality, or direct customer service.
- Strong verbal communication skills and the ability to resolve conflicts effectively,



particularly in high-pressure situations.
- Flexibility to work rotating shifts, including mornings, afternoons, and nights, as the airport operates 24/7.
- Familiarity with digital tools and reservation systems to streamline customer interactions and enhance service efficiency.
- A commitment to upholding Cabify's core values and principles as outlined on our website.
- A proactive attitude and willingness to learn and adapt in a dynamic work environment.

Nice to have

- Previous experience in airport operations, hotel management, or the tourism sector, which can provide valuable insights into customer needs.
- Bilingual abilities, particularly in Spanish and English, to better assist a diverse clientele.
- Familiarity with local transportation options and tourist attractions to provide informed recommendations to passengers.

Skills & tools

- Proficiency in reservation and booking systems to facilitate efficient ticket sales and customer management.
- Experience with digital customer service tools to enhance communication and service delivery.
- Competence in cash handling and reconciliation processes to ensure financial accuracy and accountability.

Practical notes

- Fixed night shift schedule: 4 days on, followed by 3 days off, allowing for a balanced work-life routine.
- Each shift consists of 10 effective working hours, with specific shift times ranging from 20:00-07:00, 21:00-08:00, or 22:00-09:00.
- A monthly transportation card will be provided to facilitate commuting to and from the airport via shuttle bus.
- Opportunities for continuous training and professional growth will be available to help you advance your career within the company.
- All necessary work equipment will be supplied to ensure you can perform your duties effectively.

Cabify is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where all employees feel valued and respected.

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📌 Ejecutivo de Atención al Cliente (Santiago)
🏢 Cabify
📍 Santiago