Job Responsibilities

- Monitor daily AR aging; prioritize and execute collection actions
- Contact customers (phone/email), secure payments and document outcomes. Apply cash receipts.
- Investigate and resolve invoice disputes; coordinate with Underwriting/Finance
- Support month end AR reconciliations and ad hoc reporting
- Provide exceptional customer service by communicating via telephone and writing with internal and external customers.
- Analyze and reconcile agent/broker accounts. Ensure all transactions are documented in the appropriate system.
- Contact internal and external customers regarding outstanding premiums.
- Build rapport with agents/brokers and internal departments. Actively listen to customers' requests and inquiries and find solutions.
- Input data and maintain logs for recording and tracking transactions. Monitor and ensure compliance with policy and procedures; identify trends in activities and outcomes. Ensure that accounts are balanced and reconciled
- Perform cash applications, cash disbursements processes and reconcile unapplied/short payments and transactions, ensuring accuracy of data assigned.
- Understand the regulatory requirements for Billing and Collections for Chile




- Participate in and/or lead special projects as requested.

Preparation, Training and Experience

- College Degree in Business or Accounting.
- Minimum of 3+ years working in an accounting role, with a preference of Accounts Receivable. Will also consider Accounts Payable or other transactional accounting experience.
- Excellent customer service skills and experience.
- Strong math skills with knowledge of general accounting principles.
- Fluency or good working proficiency in both English and Spanish are mandatory.
- Must have superior written and verbal communication skills, and able to communicate clearly and effectively with internal and external customers.
- Ability to identify and resolve issues and present information in a clear manner.
- Proficiency with MS Office experience with demonstrated knowledge working with spreadsheets (Excel). Previous Financial Application System experience preferred.
- High attention to detail with exceptional level of accuracy.
- Possess strong critical thinking skills and able to think outside the box.

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📌 Billing & Collections Analyst (Santiago)
🏢 Liberty Specialty Markets
📍 Santiago