Who We Are Looking For

As a member of the Latin America and Caribbean Client Service team, you will be responsible for assisting on all aspects of operational and technical service to our clients. You will forge and maintain an effective working partnership with the Client Service Manager while taking into account internal business requirements. This team is the face of State Street and is responsible for ensuring the clients’ service expectations are met and exceeded.

What You Will Be Responsible For

- Support internal business partners and clients across 18 products throughout our global organization; including custody, fund administration and others.
- Assist the Client Service Manager with client relationships and sentiment via daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues.
- Act as an escalation point for State Street services.
- Respond timely and accurately to client issues and inquiries.
- Assist opportunities to increase quality, productivity and control related to the service delivery model.
- Assist championing inquiries from issues raised by various State Street organizations and follow through to ensure that client‑facing problems and issues are addressed.
- Influence others in preparing various status, activity and performance reports for senior management.
- Collaborate with STT’s middle and back‑office operations and provide input on plans to enhance operations.
- Bi‑weekly manage client‑facing issues including Operational Control Framework issues, reporting outages and reputation or risk‑impacting workstream items. Internal meetings are held to review updates and statuses with operational teams.
- Develop to demonstrate proficiency as a MyStateStreet Product Champion and expand expertise with State Street Enterprise platforms.
- Assist with data collection for various reports.




- Ultimately responsible for the success of implementation/problem resolution.
- Tactically use a broad array of communication vehicles to lead, direct and facilitate client service issues.

What We Value

- Strong communication skills.
- Detail‑oriented and accurate.
- Strong problem‑solving skills.
- Ability to multi‑task and work under pressure / deadlines.

Education & Preferred Qualifications

- 5 years’ experience in client service or relationship management capacity.
- A University Degree in banking/finance or related field.
- Fluency in oral and written English and French.
- Strong collaboration and influencing skills.
- Strong written and communication skills and ability to assist in presenting to clients and senior STT management.
- Strong sense of ownership and team spirit.

Additional Requirements

- This position requires working during holidays and staggered shifts to accommodate LATAM hours of operation.
- Ability / process of accurate pipeline management from initial lead to close.
- Ability to work within a collaborative environment to achieve results.
- Ability to manage and influence colleagues and virtual team members.
- Willingness for regular business travel.

Benefits

Competitive and comprehensive benefits packages, including medical care, insurance and savings plans; versátil work programmes; and development programmes and educational support.

State Street is an equal opportunity and affirmative action employer. We consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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📌 Latin America & Caribbean Client Service-Investor Services, Officer (Santiago)
🏢 State Street
📍 Santiago