About The Role In this role, you will be shaping enterprise-level digital solutions for global clients while supporting business transformation initiatives within enterprise systems. Working within SoftServe's general Center of Excellence, you will collaborate with business stakeholders, product teams, and engineering teams to translate business needs into scalable, value-driven solutions. You will drive discovery, prioritize requirements, and enable Agile teams to deliver AI-enabled, data-driven, and enterprise system initiatives. Responsibilities Lead business analysis activities across multiple initiatives, driving discovery, requirements definition, and backlog management
Partner with business stakeholders to understand priorities, define scope, and translate business needs into user stories, acceptance criteria, and functional requirements
Prioritize work, support roadmap planning, and ensure alignment between business goals, technical feasibility, and delivery capacity
Facilitate workshops and refinement sessions, documenting decisions, risks, assumptions, and dependencies




Collaborate with cross-functional teams to deliver MVPs and production-ready solutions while continuously improving business processes and enterprise systems Requirements Extensive experience, 5+ years, as a Business Analyst, Product Owner, or similar role in software development or enterprise systems projects
Proficiency in requirements elicitation, backlog management, Agile Scrum/Kanban delivery, and stakeholder management
Skill in translation business needs into clear, implementation-ready requirements and prioritizing work effectively
Experience in working with cross-functional teams in complex software delivery environments
Familiarity with Jira, Confluence, Miro, Google Workspace, Slack, and other collaboration tools
Competence in AI-enabled, data-driven, or enterprise business systems; Salesforce, Gainsight, or Zendesk experience (as a plus)
Analytical and problem-solving oriented a...

📌 AI Business Analyst (Illapel)
🏢 SoftServe
📍 Illapel