Incident Manager Location: Santiago, Chile — Remote / Hybrid

Experience Level: 3-5 years · Mid-Level About the Role

Manage the full incident lifecycle in a 24×7 IT operations team. Coordinate resolver teams, communicate incident status to stakeholders, maintain quality documentation, and contribute to knowledge base and continuous improvement.

Required

Qualifications

3-5 years in incident management, IT service operations, or ITSM

ITIL 4 Foundation (mandatory); Specialist preferred

Hands-on with ServiceNow, xMatters or equivalent ITSM platforms

Strong written and verbal communication skills

Retail or e-commerce operations experience preferred

Willing to work rotating shifts including some weekends Nice to Have

Six Sigma / process improvement background

Basic SQL or scripting skills (Python, PowerShell)

Exposure to observability tools Language Requirements

- English: Intermediate-Advanced (B2+ / C1) — required (bilingual esculent for this role)
- Spanish: Native

📌 Incident Manager (Santiago)
🏢 NULogic
📍 Santiago