Hybrid - Santiago, Metropolitana, Chile · Santiago, Santiago Metropolitan Region, Chile

Jul 28, 2026

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

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Job Function:

Job Sub Function:

Technology Operations Support

Job Category:

All Job Posting Locations:

Job Description:

DePuy Synthes is recruiting for aManager, LATAM SiteITDelivery Lead, located in Chile, Brazil, Costa Rica.

Job Overview

TheManager, LATAM Site IT Delivery Leadis responsible forend‑to‑enddelivery ofon‑siteand regional technology services, ensuring stable, secure, and high‑qualityIT operations across supported LATAM locations. This role partners closely with business leaders, integral IT teams, and vendors to translate business needs into reliable technology solutions, drive operational excellence, and lead continuous improvement initiatives. The position plays a critical role in enabling manufacturing, commercial, and corporate functions through dependable technology services and strong site engagement, and reports into the DePuy Synthes Technology organization.

Key Responsibilities

Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.

Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.

Lead incident, problem, and change management activities to minimize business disruption and ensuretimelyresolution of issues.

Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.

Drive execution of global and regional IT initiatives, including deployments, upgrades,



and lifecycle management activities.

Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.

Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

Qualifications

Education

Bachelor’s degreerequiredin Information Technology, Computer Science, Engineering, ora relatedfield.

Master’s degree (MBA or MS) preferred.

Experience and Skills

Required:

6-8years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.

Technical skills including knowledge of end‑user computing,networkand infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments.

Ability to align technology services to operational and commercial business needs, manage budgets, and prioritize demand effectively.

Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.

Experience managing third‑party vendors and service providers, including performance management and issue escalation.

Preferred:

Experience supporting manufacturing, supply chain, or commercial operations within medicaldevice, life sciences, or similarly regulated industries.

Familiarity with cybersecurity, data privacy, and compliance requirements in global enterprises.

Demonstrated experience leading regional or multi‑site IT service delivery, including LATAM operations.

Experience with continuous improvement frameworks and service quality metrics.

Other:

Languages: Englishrequired; Spanish and/or Portuguese preferred.

Travel: Up to 25%regionaland international travel.

Certifications: ITIL, PMP, or similar certifications preferred.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes.



The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

Required Skills:

Preferred Skills:

Controls Compliance, Developing Others, Empowering People, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Product Knowledge, Product Lifecycle Management (PLM), Program Management, Project Integration Management, Quality Assurance (QA), Resource Planning, Service Request Management, Software Development Management, Team Management, Technical Credibility, Technical Support, Technical Writing

Johnson & Johnson Innovative Medicine leads in scientific advancements, developing transformative treatments with compassion to address complex diseases and improve patient lives worldwide.

Pharmaceutical Manufacturing Chemical Manufacturing Manufacturing

Company size 10,001+ employees

Company type Privately held

Momentum

Team growth

Momentum

Team growth

5% in 12 mo

38,463 employees on LinkedIn

Feb 23 Apr 26

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📌 Manager, LATAM Site IT Delivery Lead (Santiago)
🏢 Johnson & Johnson Innovative Medicine
📍 Santiago