Experience Level: 2-3 years · Junior / Semi Senior
About the Role
Monitor observability platforms 24×7, validate alerts, and escalate incidents to resolver teams. Entry-to-mid-level role adecuado for candidates with NOC / SOC / monitoring background looking to grow into modern observability engineering.
Required Qualifications
- 1-3 years in NOC, SOC, IT monitoring, or observability operations
- Hands-on with at least 2 of: Grafana, Dynatrace, Nagios, Vigia, OpenObserve, Catchpoint, Quantum Metric
- Basic SQL / query skills
- Familiar with ITSM tools (ServiceNow ideal)
- Comfortable with 24×7 shift rotation
Nice to Have
- ITIL 4 Foundation
- Python or PowerShell scripting basics
- Retail, e-commerce, or high-transaction environment exposure
- Familiarity with Adobe Analytics, Google Analytics, or similar digital experience tools
Language Requirements • English: Intermediate (B2) — required for at least 1 analyst per shift (bilingual coverage mandatory per RFP)