Our Purpose
*Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.*
Title And Summary
Manager, Account Management

The Manager, Account Management is a key role within the Mastercard Direct Services team, responsible for growing the portfolio of customers located in LAC South key high growth markets. This role involves developing a long-term business strategy with customers and new prospects to grow Mastercard’s portfolio share by promoting Mastercard’s products and services across a broad spectrum.

The Manager, Account Management serves as the single point of contact and is responsible for the customer's strategy, performance,



and initiatives undertaken with MasterCard. This includes keeping colleagues and management updated on account status and collaborating on new opportunities with appropriate colleagues.

Role Responsibilities
- Develop, manage, and reassess mid/long-term payment strategies for each customer and new prospect.
- Expand the portfolio under management by growing existing products/services, winning over new customers, and identifying new growth opportunities.
- Manage customer P&L;, focusing on meeting key metrics (e.g., net revenue, volume, fees, services) and qualitative KPI (e.g., Voice of the Customer). -Maintain dashboards, sales pipelines, and market intelligence to assist internal teams and Senior Management in decision-making.
- Proactively manage customer and prospect economics and negotiate contracts, providing timely feedback to internal teams to address any issues or opportunities.
- Collaborate with i

📌 Manager, Account Management (Santiago)
🏢 Mastercard
📍 Santiago