Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

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Develop long-term VIP strategy, key performance KPIs and ensure proper strategy execution;

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Analyze player data and behavior to identify opportunities for revenue growth, upselling, cross-selling, and improving player retention and engagement through targeted marketing campaigns and VIP offers;

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Develop VIP acquisition strategy (including online and offline), generate and execute initiatives for VIP base growth;

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Develop a system of strong relationships with VIP players, acting as their main point of contact, understanding their preferences, resolving issues, and providing personalized assistance to ensure customer satisfaction and loyalty;

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Lead and inspire a team of VIP Account Managers, VIP Customer Support team, VIP Hospitality Team, providing guidance, training,



and mentorship to ensure excellent customer service and achievement of departmental goals;

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Collaborate with cross-functional teams to align VIP initiatives with marketing and CRM strategies, product enhancements, operational improvements, and regulatory compliance;

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Prepare and manage the departmental budget, monitor expenses, and optimize resource allocation;

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Provide regular reports on VIP performance, revenue generated, player feedback, and key metrics to support data-driven decision-making;

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Communicate regularly with senior management to provide updates, reports, and insights on the VIP program's performance;

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Stay up-to-date with industry trends, competitor activities, and market dynamics to identify emerging opportunities, best practices, and potential risks that may impact the VIP stream.

Experience you’ll need to bring:

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Experience in a VIP management role, preferably in the iGaming industry;

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Strong understanding of online gaming, casino

📌 Head of VIP (Chile)
🏢 Growe Talents
📍 Chile