Role Overview

Genus Company has an exciting opportunity for an IT Service Desk Analyst based in Santiago, Chile.

As a key member of our Global IT Service Desk team, you will play a critical role in delivering exceptional IT support to employees across multiple regions. In this position, you will provide both on-site and remote technical assistance, take ownership of incidents through resolution, and contribute to infrastructure, technology, and workplace improvement initiatives. Success in this role requires strong technical troubleshooting skills, effective communication, sound judgment, and a proactive, customer-focused approach.
Given the general nature of this role, fluency in both English and Spanish is required, as you will regularly support and collaborate with employees and stakeholders across multiple countries and regions.

This is a full-time, on-site position located in our Santiago office, with up to 5% travel required.

The annual salary range for this position is CLP $18,000,000 to CLP $21,000,000. Genus considers several factors when extending an offer,



including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

You Will

Service Delivery
- Provide day-to-day support for local colleagues and other remote sites during your time-zone.
- Take ownership of incidents and requests through to resolution, prioritizing effectively to meet SLA targets.
- Use ticketing systems to manage, document, escalate and report on all support activities.
- Build strong working relationships with key stakeholders and external vendors.

Technical Operations
- Diagnose and resolve hardware, software, and network issues across desktops, laptops, printers, mobile devices, and peripherals.
- Support and administer user accounts, permissions and security using Active Directory, Microsoft 365, Exchange Online, and Entra.
- Manage and maintain endpoint security, patching, and updat

📌 IT Service Desk Analyst (Huechuraba)
🏢 Genus
📍 Huechuraba