Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

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Lead and develop the VIP Account Management team, ensuring consistent delivery of personalized, high-quality service to high-value players;

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Set performance expectations, conduct regular check-ins, and support the team's growth and day-to-day coordination;

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Oversee the team's VIP player portfolio, ensuring proactive and timely relationship management across all accounts;

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Handle escalated player situations and high-risk account cases directly when needed;

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Track key metrics including retention, player activity, churn, and bonus utilization, and report findings to senior management;

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Work closely with CRM, Customer Service, and Brand teams to develop campaigns and events tailored to VIP players;





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Own the VIP strategy for the local market while actively leading expansion efforts into new markets across LATAM;

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Ensure all player interactions and team operations comply with regulatory requirements and responsible gaming policies.

Experience you’ll need to bring:

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6+ years in Account Management, Key Account Management (KAM), or B2B/B2C Sales, preferably in online gaming or casino;

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Proven experience leading or mentoring teams ( At least 1 -2 years of leadership experience);

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Strong understanding of player lifecycle, VIP tier structures, and bonus mechanics;
- Full English fluency (both written and spoken) is required to interface with international executive teams.

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Hands-on experience working with CRM systems and analytics/forecasting tools (e.g., Salesforce, HubSpot, Power BI).
- Strong numerical ability to analyze metrics like Churn Rate, Player Activity, and Net Revenues

📌 VIP Account Manager Team Lead (Chile)
🏢 Growe Talents
📍 Chile