At Cybele Software ?, we’re transforming how organizations experience digital workspaces. With Thinfinity® Workspace, we’ve made it possible for anyone to securely access Windows applications, desktops, and cloud environments directly from a web browser, no VPNs or agents required. More than 5,000 organizations worldwide trust us to modernize their remote access infrastructure.

As a Cloud Support Engineer, you will play a crucial role in resolving intricate technical challenges and actively participating in the implementation of our cutting-edge software – all in all ensuring the best possible service to our clients. If you're a driven problem-solver with a passion for hands-on learning, this is the perfect role for you.

Key responsibilities:
Act as a trusted technical point of contact, troubleshooting complex deployment, rollout, and optimization issues for enterprise IT teams running Thinfinity Workspace.
Provide advanced support for virtual desktop and application delivery architectures; diagnose and resolve issues related to reverse proxies, secure publishing protocols (RDP,



VNC, SSH), session brokering, and context-aware identity policies.
Troubleshoot and maintain hybrid cloud deployments, with a primary focus on Oracle Cloud Infrastructure (OCI), alongside Azure, AWS, and GCP.
Assist clients hands-on with technical challenges when migrating legacy workloads from Citrix or VMware Horizon over to Thinfinity’s web-based platform.
Validate and troubleshoot Zero Trust Network Access (ZTNA) and Remote Privileged Access Management (RPAM) configurations, ensuring gateway hardening complies with enterprise security frameworks.
Author clear, concise documentation, troubleshooting guides, and knowledge base articles to resolve recurring issues and empower customer self-service.
Travel for local implementations and events, ensuring successful deployments and strong customer relationships.

About you:
5+ years of experience as a Cloud Engineer, Support Engineer, Technic

📌 Cloud Support Engineer (Santiago)
🏢 Cybele Software
📍 Santiago