Who are we?
SupportYourApp is a general Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Advanced Technical Support Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Deliver outstanding technical support via emails, phone calls and chats;
Take ownership of customer-reported technical issues, investigating and resolving them from start to finish;
Analyze and troubleshoot technical inquiries, identify root causes and provide effective solutions;




Escalate complex issues to the appropriate internal teams while ensuring timely follow-up;
Maintain accurate documentation of incidents, bugs, maintenance activities and resolutions;
Coordinate and support on-site activities involving technicians, customers, and subcontractors;
Contribute to and maintain the company’s support knowledge base and related documentation;
Ensure all customer requests are handled in accordance with established Service Level Agreements (SLAs);
What you need to succeed in this role:
Excellent English communication skills (C1 for both spoken and written);
At least 1–3 years of proven experience in a Technical Support, Systems Administration, or Advanced Technical Support;
Strong hands-on experience working with both Linux and Windows operating systems using the command line (CLI);
Confidence navigating, analyzing and interpreting system logs to identify and troubleshoot technical issues;
Excellent analy

📌 (Fluent English) Advanced Technical Support Specialist (Santiago)
🏢 Supportyourapp
📍 Santiago