About Loop
Loop is an agentic restaurant intelligence software that augments the back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands - bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India.
Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline.
Loop has built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others.
About the Role
We're looking for an exceptionally bright, highly technical,
customer-focused Customer Success Manager to join our growing team.
This is not a traditional Account Management or Customer Service role. Success in this position comes from becoming a trusted implementation partner—guiding customers through onboarding, technical integrations, platform configuration, training, and ongoing adoption.
You'll work directly with customers, Product, Engineering, Sales, and Operations to ensure every implementation is smooth, every issue is solved quickly, and customers achieve value from day one.
Outstanding communication skills are absolutely essential. You'll spend much of your day speaking with US-based customers and internal stakeholders, so you should have native or near-native English fluency, both written and spoken.
What You'll Do
Own customer onboarding from contract signature through successful launch.
Lead customer implementation projects, ensuri
📌 Customer Success Manager (Chile)
🏢 Loop AI
📍 Chile