Part-Time Post – 12 Hours
We are offering a part-time position working 12 hours per week on a rotational weekend shift pattern as outlined below:
Week 1
Saturday: 1:00pm – 7:00pm
Sunday: 12:00pm – 6:00pm
Week 2
Saturday: 1:30pm – 6:30pm
Sunday: 1:30pm – 9:00pm
These shifts attract enhanced pay rates in line with organisational policy.
Additional Information
Job share arrangements will be considered.
We require a Clerical Officer to provide admin/clerical support within the Health Records Department at Victoria Hospital, Kirkcaldy.
The job holder will work within the Bed Bureau team, covering A&E; at Victoria Hospital and occasionally at MIU, Queen Margaret Hospital.
In A&E; and MIU, the job holder will provide front‐line service to patients arriving at each department and will record patient attendance and admissions via Trakcare.
The role requires confidence in dealing with anxious and upset patients or relatives, showing empathy and delivering professional customer service.
Administrative tasks include running reports, accurately updating data, preparing and scanning medical case notes/ED cards, and uploading to the clinical portal.
Training on the NHS Fife Switchboard may be required.
The post requires excellent written and oral communication skills and will largely involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public.
Ad hoc duties may be requested by Health Records Supervisors to ensure efficiency across the 24/7 Inpatient and Emergency team.
A high level of accuracy and attention to detail is essential due to data being uploaded to a live clinical system.




Relevant admin/clerical experience is required as is the ability to prioritise and manage the day‐to‐day workload in a busy environment.
The role demands working both independently and as part of a team.
Candidates should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic.
Good keyboard/typing skills and the ability to work on one's own initiative are required.
Good organisational and listening skills, a adaptable approach to working, and a competent level of English language communication are essential.
Contact
Informal enquiries: Catherine Anderson, Gina McLennan or Zach Haggart on ******, ******, ****** or **********************.
Work Authorization
To work in the United Kingdom, an individual must demonstrate that they have the relevant permission to work in the country.
This permission is, without exception, granted by the UK Visa and Immigration Service.
As part of pre‐employment checks, NHS Scotland Boards will verify entitlement to work in the UK.
Evidence may be provided through specific visa types or EU settled or pre‐settled status.
For more information, refer to the GOV.UK website.
It is essential that you confirm you have an appropriate right to work in the UK, or that the post would be eligible for sponsorship BEFORE submitting your application.
Equality & Diversity
NHS Scotland is committed to encouraging equality and diversity among its workforce and eliminating unlawful discrimination.
The aim is for the workforce to be truly representative and for each employee to feel respected and able to give their best.
NHS Scotland welcomes applications from all sections of society.
NHS Scotland fully supports disabled candidates and those with long‐term conditions or neurodivergent by providing reasonable adjustments to recruitment policy and practices.
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📌 Health Records Clerical Officer (Santiago)
🏢 NHS Scotland
📍 Santiago