Behind every success is a team of dedicated experts driving us forward. Our corporate functions don’t just support — they lead, shaping the company’s path and preparing clients and employees for the moments that matter. Be part of a team where your work makes a difference, with opportunities to grow, collaborate, and thrive.
Customer Service & Support Specialist I
About CAE
At CAE, our mission is to make the world a safer place. For nearly 80 years, we have been leaders in simulation, training, and mission readiness, supporting civil aviation, defense, and critical operations worldwide. Through cutting-edge technology and a culture that drives innovation, we empower our customers to operate smarter, faster, and more sustainably.
We equip people in critical roles with the knowledge and solutions needed to create a safer world. Above all, we train pilots, cabin crews, airlines, and defense and security forces to perform at their best every day—and when it matters most.
We have a general presence with approximately 13,000 employees and 250 training centers across more than 40 countries.
Job Summary
The Customer Service & Support Specialist I is responsible for delivering exceptional customer service and administrative support to ensure the efficient operation of the training center. This role serves as a primary point of contact for clients, instructors, and visitors, coordinating logistics, managing customer experience initiatives, supporting operational contingencies, and ensuring facilities and resources are maintained to the highest standards. The position requires strong organizational, communication, and problem-solving skills in a dynamic, customer-focused environment.
Key Responsibilities
Customer Experience & Client Support
Welcome clients, visitors, and stakeholders, providing professional and positive customer experience.
Coordinate client access, classroom reservations, and on-site activities.
Handle incoming calls, emails, and inquiries, ensuring
📌 Customer Service/Support Specialist I-EN (Santiago)
🏢 Cae
📍 Santiago