Jugabet is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.
Perfect for those who aim to:
Develop long-term VIP strategy, key performance KPIs and ensure proper strategy execution;
Analyze player data and behavior to identify opportunities for revenue growth, upselling, cross-selling, and improving player retention and engagement through targeted marketing campaigns and VIP offers;
Develop VIP acquisition strategy ( including on-line and off-line), generate and execute initiatives for VIP base growth;
Develop system of strong relationships with VIP players, acting as their main point of contact, understanding their preferences, resolving issues, and providing personalized assistance to ensure customer satisfaction and loyalty;
Lead and inspire a team of VIP Account Managers, VIP Customer Support team, VIP Hospitality Team, providing guidance, training, and mentorship to ensure excellent customer service and achievement of departmental goals;
Collaborate with cross-functional teams to align VIP initiatives with marketing and CRM strategies, product enhancements, operational improvements, and regulatory compliance;
Prepare and manage the departmental budget, monitor expenses, and optimize resource allocation;
Provide regular reports on VIP performance, revenue generated, player feedback, and key metrics to support data-driven decision-making;
Communicate regularly with senior management to provide updates, reports, and insights on the VIP program's performance;
Stay up-to-date with industry trends, competitor activities, and market dynamics to identify emerging opportunities, best practices, and potential risks that may impact the VIP stream.
Experience you’ll need to bring:
Experience in a VIP management role, preferably in the iGaming industry;
Strong understanding of online gaming, casino products, and the overall iGaming ecosystem;
Prov
📌 Head of VIP (Chile)
🏢 Jugabet
📍 Chile