OUR CLIENT, GROWE, IS A LEADING BUSINESS ADVISORY AND SERVICES GROUP IN IGAMING
AND ENTERTAINMENT. СREATORS OF STRATEGIES THAT WORK AND SOLUTIONS THAT SCALE.
COMBINING STRATEGIC VISION WITH HANDS-ON EXPERTISE, GROWE HELPS BUSINESSES
NAVIGATE THE FAST-EVOLVING INDUSTRY, SEIZE NEW OPPORTUNITIES, ENTER NEW MARKETS,
AND ACHIEVE SUSTAINABLE GROWTH.

PERFECT FOR THOSE WHO AIM TO:

* Lead and develop the VIP Account Management team, ensuring consistent
delivery of personalized, high-quality service to high-value players;

* Set performance expectations, conduct regular check-ins, and support the
team's growth and day-to-day coordination;

* Oversee the team's VIP player portfolio, ensuring proactive and timely
relationship management across all accounts;

* Handle escalated player situations and high-risk account cases directly when
needed;

* Track key metrics including retention, player activity, churn, and bonus
utilization, and report findings to senior management;

* Work closely with CRM, Customer Service, and Brand teams to develop campaigns
and events tailored to VIP players;





* Own the VIP strategy for the local market while actively leading expansion
efforts into new markets across LATAM;

* Ensure all player interactions and team operations comply with regulatory
requirements and responsible gaming policies.

EXPERIENCE YOU’LL NEED TO BRING:

* 6+ years in Account Management, Key Account Management (KAM), or B2B/B2C
Sales, preferably in online gaming or casino;

* Proven experience leading or mentoring teams ( At least 1 -2 years of
leadership experience);

* Strong understanding of player lifecycle, VIP tier structures, and bonus
mechanics;

* Full English fluency (both written and spoken) is required to interface with
international executive teams.

* Hands-on experience working with CRM systems and analytics/forecasting tools
(e.g., Salesforce, HubSpot, Power BI).

* Strong numerical ability to analyze metrics like Churn Rate, Player Activity,
and Net Revenue

📌 VIP Account Manager Team Lead (Chile)
🏢 Growe Talents
📍 Chile