About your new role:

We’re looking for a Sales Support Manager to serve as a dedicated partner to our Customer Success Managers (CSMs), with a primary focus on complex, high-value renewals and expansions. This role is built for someone who thrives in detail-heavy work, enjoys owning the operational and analytical side of renewals, and wants to ensure our CSMs stay focused on customer relationships and strategic outcomes. From Excel-based pricing models to renewal scenarios and vendor coordination, you’ll ensure every renewal is accurate, complete, and delivered with confidence.

This is not a traditional support role. You’ll be a force multiplier for Customer Success, with visibility into senior leadership, exposure to strategic accounts, and a meaningful role in scaling a more efficient, renewal-focused CS motion.

Key Responsibilities:
Partner closely with CSMs on renewal strategy execution, ensuring timelines, pricing accuracy, and completeness.
Build, maintain, and refine advanced Excel-based pricing models, renewal comparisons, and financial scenarios.
Manage vendor quotes,



serviceability checks, and tool submissions for renewal and expansion opportunities.
Prepare customer-ready renewal summaries, pricing breakdowns, and comparison views that support confident decision-making.
Track in-flight renewals, proactively flag risks, and ensure nothing slips through the cracks.
Continuously improve renewal workflows, templates, and Excel models to support scale.
Take on additional projects as needed to support Customer Success operations and organizational growth.

What you'll need for success:
Experience supporting renewals, account management, or customer success in a B2B environment.
Strong understanding of telecom, network, or technology services; experience with integral or multi-site services is a plus.
Advanced Excel skills (formulas, lookups, pivot tables, scenario modeling); finance or pricing model experience strongly preferred.
Comfort working with vendor qu

📌 Sales Support Manager, Customer Success (Chile)
🏢 CommandLink
📍 Chile