Schedule: Mon to Fri from 5 9:00 am -6:00 pm /10:00 am - 7:00 pm
General Description or Purpose of Job
This role performs account maintenance and order entry functions for Jewelry Rep Services and provides other administrative and service support to the team.
Required Qualifications
High school diploma or GED
One year of previous customer service or order processing experience
Working knowledge of MS Office suite applications
Strong oral and written communication skills
Ability to work both independently and in a team environment
Ability to make decisions and exercise judgement
Attention to detail and ability to scan for accuracy
Responsibilities / Essential Functions
Perform standard account setup and order entry functions
Create and maintain account information
Enter, correct and process orders
Evaluate and audit orders to determine if they are production ready and take corrective action
Maintain necessary data documentation in OnBase
Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry
Miscellaneous administrative tasks as assigned
E-Mail
Monitor assigned e-mail boxes
Open and distribute email
Team participation and responsibilities
Communicate openly with team members, provide feedback,



instill cooperation and trust
Participate in the team's sense of vision, mission, and common purpose
Demonstrate a commitment to the team's roles, tasks, responsibilities and leverage the skills, talents and creativity of all team members
Contribute to the team's goal of continuous improvement, anticipating and adapting to change
Provide recommendations for process improvement
Communication
Communicating order delays and updated ship dates to reps
Communication with internal business partners regarding orders and information needed.
Benefits
Weekly Payment + performance incentives after training
Law medical insurance and AFP
Complementary Medical Insurance
Life Insurance
Internal Bank
Credit in pharmacy and optical center
Referral Program
Jostens is an Equal Opportunity Employer and complies with applicable employment laws.
EOE/M/F/Vet/Disabled are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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📌 Rep Services Support (Santiago)
🏢 Jostens
📍 Santiago