Location: Santiago, Chile — Remote / Hybrid

Experience Level: 3-5 years - Mid-Level

About the Role

Manage the full incident lifecycle in a 24×7 IT operations team. Coordinate resolver teams, communicate incident status to stakeholders, maintain quality documentation, and contribute to knowledge base and continuous improvement.

Required Qualifications

- 3-5 years in incident management, IT service operations, or ITSM
- ITIL 4 Foundation (mandatory); Specialist preferred
- Hands-on with ServiceNow, xMatters or equivalent ITSM platforms
- Strong written and verbal communication skills
- Retail or e-commerce operations experience preferred
- Willing to work rotating shifts including some weekends

Nice to Have

- Six Sigma / process improvement background
- Basic SQL or scripting skills (Python, PowerShell)
- Exposure to observability tools

Language Requirements

English: Intermediate-Advanced (B2+ / C1) — required (bilingual esculent for this role)

#J-18808-Ljbffr

📌 Incident Manager (Santiago)
🏢 NULogic
📍 Santiago