PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust PagerDuty to help deliver perfect digital experiences to their customers, every time.

About This Role

As a Salesforce Administrator, you will help design, build, and support PagerDuty’s growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data.

Responsibilities
- Act as a Product Management liaison, collaborating with stakeholders (including Product Managers) to conceptualize, refine, and prioritize requirements, ensuring system functionality aligns with critical business process efficiencies and improvements.
- Drive strategic process improvements and automations, utilizing AI tools like Claude Code and Cowork to accelerate declarative Salesforce development and shift focus toward high‑value strategic analysis.
- Maintain and continuously improve the Lead to Order process and core enterprise applications (Salesforce, Zuora, CPQ, Marketo, DocuSign)



while actively managing and optimizing the Agentforce customer support bot to meet case deflection and resolution goals.
- Prepare documentation for system enhancements, leveraging AI tools like Claude Cowork to expedite content creation and enrich our internal knowledge base.
- Provide training and leadership to super‑users, manage user security, and interface daily with business users, engineers, QA, and TechOps managers to support operations.

Requirements
- Excellent oral and written communication and presentation skills
- 3+ years of Business System Analysis or Salesforce Administration in a high‑growth technology company
- Strong analytical skills and attention to detail
- Strong technical knowledge and experience with Salesforce.com declarative development including Flow
- Proven ability to leverage generative AI tools (such as Claude Code and Cowork) to accelerate task execution, automate routine configurations, and

📌 Salesforce Developer Santiago (Región Metropolitana)
🏢 Pager
📍 Región Metropolitana