Location: Santiago, Chile
Department: Customer Service / Success
Reports To: Senior Customer Success Specialist
About SKIDATA
SKIDATA is a global leader in access solutions for parking facilities, people access, and mountain destinations, delivering cutting‐edge technology to customers worldwide.
We work at the intersection of hardware, software, payments, and access control, supporting some of the highest‐profile venues and infrastructure projects across the globe.
The Opportunity
SKIDATA Chile is seeking an After Sales Coordinator – Customer Service to manage the end‐to‐end commercial process for spare parts, consumables, and related products supporting operational installations.
This role is critical to delivering a high‐standard customer experience while supporting sales growth and efficient logistical execution.
The adecuado candidate combines strong commercial skills, customer focus, and coordination abilities to ensure a seamless after‐sales experience.
Key Responsibilities
Commercial Management
Maintain a strong understanding of the SKIDATA product portfolio and pricing strategies by customer and market
Prepare accurate and timely quotations that support business growth and achievement of sales targets
Apply pricing according to established commercial strategies
Logistics Coordination
Coordinate closely with the logistics team to ensure on‐time and accurate delivery of products, successfully closing the commercial cycle
Support demand forecasting and contribute to supply planning for products and consumables
Monitor and follow up on product dispatches
Customer Management
Accompany customers throughout the entire commercial process,



resolving questions and ensuring excellent customer service (NPS‐focused)
Act as the voice of the customer, identifying opportunities for improvement and growth
Respond to customer inquiries and requests across the full after‐sales lifecycle
Key Activities
Manage product and consumable sales requests using the ServiceNow (SNOW) platform and its interface with logistics
Follow up on deliveries and coordinate issue resolution when needed
Support promotional initiatives and commercial actions to drive sales
Key Stakeholders
Customer Service
Logistics
ServiceNow Platform
Field Support
Projects
Qualifications & Experience
Education
Industrial Engineering (Bachelor's or equivalent)
Commercial Engineer / Business Engineering (Bachelor's or equivalent)
Experience
Minimum 2 years of relevant experience in after‐sales, customer service, commercial operations, or logistics
Skills & Knowledge
Strong commercial and sales support skills
High customer orientation
Knowledge of the logistics and supply chain process
Proficiency with Microsoft Office tools
Languages
Spanish: Written and spoken (required)
English: Written and spoken (required)
High level of autonomy and accountability
Practical mindset with strong problem‐solving skills
Resilient and comfortable working under pressure in a fast‐paced environment
Responsible, committed, honest, and respectful
Adaptable and flexible
Why Join SKIDATA?
SKIDATA offers competitive compensation, a collaborative international environment, and opportunities for growth.
We recognize our people as our most valuable asset and are committed to fostering a diverse, inclusive, and supportive workplace.
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📌 After Sales Coordinator - Customer Service (Santiago)
🏢 SKIDATA CHILE & LATAM
📍 Santiago