Job Description

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On‑Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.

Responsibilities
- Develop and manage the Oracle customer relationships by forming long‑term relationships with key customer contacts. Provide direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure,



key stakeholders, projects, goals, critical success factors, technical infrastructure, and roadmap.
- Work collaboratively with sales, delivery teams and customers to identify appropriate solutions.
- Coordinate delivery of Oracle services, acting as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
- Ensure delivery of contracted terms, efficient use of Oracle delivery resources, and achievement of contract margin and revenue objectives.
- Identify and submit delivery leads for new opportunities and contract renewals.
- Act as a point of contact for any major incidents, managing communication and customer expectations through resolution.
- Establish and maintain a delivery governance model with the customer at the management and executive levels.
- Perform scope and risk management.
- Contr

📌 Technical Account Representative (Región Metropolitana)
🏢 Oracle
📍 Región Metropolitana