WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. In order to achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a general transformation program. This role is part of Software Asset Management team, reporting to the SAM Hub Leader.
Position Summary
The Software Asset Management Specialist is an individual contributor role that is responsible for processing high volumes of software licensing orders and understanding how key licensing agreements work. You will be working closely with internal project and support teams, IT and external suppliers to ensure they are processed accurately whilst obtaining the best price and providing a high level of service to the customer. You will also drive opportunities to optimize license sharing,
license usage and license optimization. You will define and maintain systems that help in the better management of our software, establishing a single source of truth on all Software assets in the organization. You will further mature this by defining key dashboards that allow actionable insights.
Job Responsibilities
Responsibilities of this role include (but are not limited to):
- Process software Requests through defined lifecycle software asset management processes. Ensure timely ordering and delivery of software licenses to meet service levels and provide a positive user-experience, especially for onboarding and to improve business productivity.
- Respond to escalations and licensing queries from stakeholders.
- Ensure compliant use of the license management tool within the operation. Maintain a single record so all WSP IT software assets are managed throughout their lifecycle, from procur