About the Role
As the Marketplace Abuse Lead, you will play a key role in protecting the integrity of our platform and creating a safe, trusted experience for everyone who uses it. You will lead the strategy to identify, prevent, and mitigate marketplace abuse by combining data-driven insights with operational excellence.
In this role, you'll partner closely with cross-functional teams across Operations, Product, Risk, Legal, Customer Support, and regional stakeholders to develop scalable solutions, improve detection capabilities, and respond to emerging abuse trends. You'll balance long-term strategic initiatives with fast-paced operational investigations, helping the business stay ahead of evolving risks while driving continuous improvement.
What You'll Do
- Lead, coach, and develop the Marketplace Abuse team, fostering an inclusive, collaborative, and high-performing environment.
- Monitor marketplace abuse trends using data and analytics to identify emerging risks and opportunities for improvement.
- Design and implement scalable strategies, rules, and processes to detect,



prevent, and mitigate abusive activity.
- Partner with cross-functional teams across Operations, Product, Risk, Legal, Customer Support, and regional stakeholders to strengthen abuse prevention and improve the user experience.
- Lead both strategic initiatives and time-sensitive investigations, delivering actionable recommendations and practical solutions.
- Communicate insights, trends, and the impact of prevention initiatives to senior leadership through clear, data-driven reporting.

What You'll Need
Basic Qualifications
- At least 5 years of experience solving complex analytical problems, preferably in technology, management consulting, or a related field.
- Professional proficiency in English.
- Strong analytical skills with experience using data to identify patterns, generate insights, and inform decision-making.
- Excellent problem-solving skills with the ability to navigate ambiguity

📌 Marketplace Abuse Lead (Región Metropolitana)
🏢 Uber
📍 Región Metropolitana