About the Role
Lead major incident (P1/P2) resolution in a 24×7 IT operations environment. Coordinate war rooms during critical events, drive resolution with cross-functional resolver teams, and communicate to executive stakeholders under pressure.
Required Qualifications
5-7 years leading major incidents in enterprise IT
ITIL 4 Specialist (Create, Deliver, Support) — mandatory
Excellent crisis leadership and communication under pressure
Hands-on with ITSM (ServiceNow), paging (xMatters), war rooms (Zoom/Teams)
Retail, e-commerce, or financial services background preferred
Nice to Have
Major Incident Management (MIM) certification
SRE / Reliability Engineering exposure
Observability tools familiarity (Dynatrace, Grafana, OpenObserve)
Prior experience with distributed follow-the-sun operations
Language Requirements
• English: Advanced (C1) — required (international war rooms, executive comms)
• Spanish: Native
📌 Major Incident Manager (Chile)
🏢 NULogic
📍 Chile
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.