We are looking for a bilingual, service-minded professional with strong organizational skills to coordinate the successful completion of service requests. In this role, you will monitor incoming requests, assign resources, and collaborate with our team to deliver exceptional service to our customers.

We are passionate about providing IT support to small and mid-sized companies. As a member of our team, you would be vital to our mission. If you have a love of technology and a commitment to excellent service, we would love to meet you.

What’s it like to work at NTI? We work hard and stay focused, but we never forget that the experience should be inspiring and enjoyable for the team, making it all happen.

Key Duties
- Directly process service requests as they arrive via our ticketing system, ConnectWise. Add in the appropriate detail and format them according to our ticket management standards. This includes evaluating each request to understand it and assigning it to the appropriate internal team member(s).




- Monitor our daily service calendars to ensure that our support team is scheduled as efficiently as possible and to assist them in resolving service requests within our time guidelines.
- Balance and shift priorities as new service requests come in throughout the day to ensure timely attention to urgent requests.
- Use our BrightGauge board to monitor all open service requests to ensure that they are proceeding along our Path to Resolution with appropriate solutions and are on target to be closed successfully. Follow up on any request that appears to be outside the path and alert the team to take corrective action.
- Communicate with customers within our service tickets to help keep them up-to-date on the progress of their service requests and notify them of changes.
- Coordinate the resolution of request escalations by actively working as a liaison between internal teams, management, and external partners, as needed.
- Create documentation and guides on curren

📌 Service coordinator (Región Metropolitana)
🏢 hrfh
📍 Región Metropolitana