Xenon7 is looking for a Fractional Voice AI & Conversational Automation Architect to design, deploy and advise on production-grade voice AI agents inside enterprise customer-support environments.
This is a hands-on senior role with an advisory edge. You will own the technical direction of real-time voice agent deployments — IVR, speech-to-text, text-to-speech, LLM orchestration — while also bringing senior credibility to client conversations with CIOs, IT leaders and CX/support leadership.
This is not a full-time delivery role. It is a part-time engagement with versátil hours, structured around activation sprints and ongoing technical oversight.
Responsibilities
Architect and deploy production voice AI agents: real-time IVR, STT, TTS, and low-latency turn-taking.
Design LLM orchestration and reasoning that works across both inbound voice calls and form-based support tickets.
Integrate with Talkdesk or comparable CCaaS platforms, Zendesk, and backend / order-management APIs.
Design intelligent routing, customer-type identification, and human escalation paths.
Own the quality bar:



latency budgets, voice naturalness, containment and deflection rates, plus the eval and QA approach before and after go-live.
Scope activation sprints and provide oversight on delivery approach, technical feasibility and adoption planning.
Review client proposals and recommendations to ensure they are realistic, enterprise-ready and aligned with platform capabilities.
Join sales and discovery conversations with senior enterprise stakeholders when deep technical credibility is needed.
Advise on governance, security, compliance and change management for large-scale AI deployments.
Optionally contribute to thought leadership: executive insights, Microsoft or AI community events, speaking opportunities.
Senior, hands-on architect/engineer who has deployed production-grade voice AI agents — shipped systems, not prototypes.
Strong experience with real-time IVR, speech-to-text, text-to-speech and l

📌 Fractional Voice AI (Santiago)
🏢 Workana
📍 Santiago