Patagonia Customer Experience Coordinator (Chile)

Salary:£25,000 - £27,000 GBP base per annum (depending on experience), plus a £1,800 annual company bonus (total package of up to £28,800 GBP per annum)

Location:Chile - Remote

Hours:Full-time

About Swoop

We are a global community of over 100 adventure travel enthusiasts - ex-guides, avid travellers, and those with an adventurous spirit - spanning five continents. Since 2010, we’ve helped more than 15,000 people experience the trip of a lifetime in Antarctica, Patagonia and the Arctic. Our success is rooted in our intimate knowledge of these incredible regions, our deep care for their preservation, our commitment, as a B Corp, to doing what’s right for people and the planet and, above all, our connectedness as a general team.

About the role

As a Customer Experience Coordinator, you’re the face of Swoop — the person our customers turn to before, during, and after their journey. You’ll build meaningful, one-to-one relationships, guiding travellers through every step of their adventure with empathy, insight,



and a deep understanding of their needs. Through face-to-face calls, thoughtful check-ins, and timely support, you ensure each customer feels informed, confident, and excited — from booking to return. You continuously refine and elevate the customer journey, ensuring every interaction exceeds expectations. This is a role for someone who thrives on human connection and takes pride in crafting unforgettable experiences.

Key responsibilitiesCustomer Engagement & Support:
- Act as a key point of contact for customers, offering expert guidance, timely support, and personalised recommendations throughout their journey.
- Manage escalations with empathy and professionalism, ensuring issues are resolved with a customer-first mindset.
- Deliver post-trip follow-ups, capturing feedback to inform continuous improvement.
- Step into the Operations Coordinator role when needed, demonstrating flexibility and a proactive ap

📌 Patagonia Customer Experience Coordinator (Chile)
🏢 Swoop Travel
📍 Chile